Privacy Policy

If you are a Perzik user, or just visiting our website, this policy applies to you.

Our responsibilities

If you are a registered Perzik user or a visitor to our website we act as the ‘data controller’ of personal data. This means we determine how and why your data are processed.

When and how we collect data
From the first moment you interact with Perzik, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Here’s when and how we do this:

DATA YOU GIVE

DATA WE COLLECT

You browse any page of our website
You use Perzik
You receive emails from us
You upload pictures
You contact us for support
You opt-in to marketing messages

Types of data we collect

Contact details
Your name, your gender, email address…

Data that identifies you
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version…

Data on how you use Perzik
Your URL clickstreams (the path you take through our site), page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions…

What about really sensitive data?
We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.

What about children’s data?
Perzik is a service directed to and intended for use only by those who are 18 years of age or over. We do not target Perzik at children, and we do not knowingly collect any personal data from any person under 18 years of age.

How and why we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

Keeping Perzik running
Managing your requests (like inviting users), login and authentication, remembering your settings, hosting and back-end infrastructure.

Legal basis: contractlegitimate interests

Improving Perzik
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.

Legal basis for this data usage: contract legitimate interests

Customer support
Notifying you of any changes to our service, solving issues via live chat support or email including any bug fixing.

Legal basis for this data usage: contract

Marketing purposes (with your consent)
Sending you emails and messages about new features, products and services, and content.

Legal basis for this data usage: consent

Here is what each of these “legal bases” mean:
Consent
You have given clear consent for you to process your personal data for a specific purpose.

You can change your mind!
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at lucy@perzik.app .

If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.

Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

gaining insights from your behaviour on our website or in our app
delivering, developing and improving the Perzik service
enabling us to enhance, customise or modify our services and comms
determining whether marketing campaigns are effective
enhancing data security
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests

Your privacy choices and rights
Your choices
You can choose not to provide us with personal data, but in doing so you cannot use Perzik.

You can turn off cookies in your browser by changing its settings
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but Perzik and certain services will not work effectively.

You can ask us not to use your data for marketing
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at lucy@perzik.app.

Your rights
You can exercise your rights by sending us an email at lucy@perzik.app.

You have the right to access information we hold about you
This includes the right to ask us supplementary information about:

the categories of data we’re processing
the purposes of data processing
the categories of third parties to whom the data may be disclosed
how long the data will be stored (or the criteria used to determine that period)
your other rights regarding our use of your data
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have the right to make us correct any inaccurate personal data about you
You can object to us using your data for profiling you or making automated decisions about you
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Perzik service to you.

You have the right to be ‘forgotten’ by us
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Perzik.

You have the right to lodge a complaint regarding our use of your data
Please tell us first, so we have a chance to address your concerns.

How secure is the data we collect?
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. For more information on our efforts to ensure your data is held in a secure manner, please see our data security policy.

And please remember:
You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
You are responsible of your username and password: keep them secret and safe!
If you believe your privacy has been breached, please contact us immediately on lucy@perzik.app

Where do we store the data?
The personal data we collect is processed at our offices in Ghent and in any data processing facilities operated by the third parties identified below.

By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

How long do we store your data?
We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you used Perzik. We will delete your personal data from our archives no later than 6 years from the last time you used PErzik or as agreed with you in a separate contract.

Third parties who process your data
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure that the organisation in question has a current certification with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks administered by the U.S.
Department of Commerce’s International Trade Administration (ITA).

Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:

Amazon Web Services, Inc.

Contact details
Data from your contracts
Data that identifies you
This is a web hosting provider: we use it to store pictures and other data you generate by using the service securely in the cloud.

EU (or US if you ask us to)

Google Analytics
Contact details
How you use Perzik
Data that identifies you
Cookies
GoogleAnalytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.

US

Hotjar, Inc.
Data that identifies you
How you use Perzik
Cookies
This is a web analytics service: we use it to track your use of the service, and prepare reports on user activity .

EU

Integrations (by your request)

Intercom, Inc.

Contact details
How you use Perzik
Cookies
We use this service for customer communications, user interaction and helpdesk assistance.

US

Hubspot, Inc.
Contact details
Data in how you use Perzik
Cookies
We use this service for customer communications, hosting landing pages and sending marketing emails to those who have opted in

US

Payments
Stripe, Inc.
Contact details
Financial information
Cookies
This service processes payments for us.

EU and US

Cookies
We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Perzik. These may be ‘session’ cookies, meaning they delete themselves when you leave Perzik, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

How can I block cookies?.
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies

Which specific cookies do we use?
Google, Inc.
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Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on Perzik. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.

To opt out of being tracked by Google Analytics across all websites click here.

Intercom, Inc.

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Intercom uses cookies to recognise particular people who have interacted with Intercom through Perzik previously. This may be visitors to our website, Perzik users or counterparties.

You may refuse the transmission of your Information by opting out (contact them direct for more information), however please note that you will delete the opt out cookie when you delete your cookies in your browser settings

You may refuse the transmission of your Information by opting out (contact them direct for more information), however please note that you will delete the opt out cookie when you delete your cookies in your browser settings

We use these essential website cookies. These cookies are strictly necessary to provide you with our services and to use some of our features so you can’t refuse them.

Hubspot, Inc.
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Hubspot uses cookies to recognise particular people who have interacted with Perzik previously. This may be visitors to our website, Perzik users or contract counterparties.

You may refuse the transmission of your Information by opting out (contact them direct for more information), however please note that you will delete the opt out cookie when you delete your cookies in your browser settings.